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  1. LUCA Plus Customer Knowledge Centre
  2. LUCA Pay
  3. For Purchaser

For Purchaser

  • Can I make multiple purchases with LUCA Pay?
  • How do refunds work?
  • What if I want to return my purchase?
  • When using LUCA Pay to pay out an invoice I received, what does my supplier receive to confirm payment has been made?
  • Can I make early payments or pay my Payright plan out early?
  • Are there any other fees I should be made aware of?
  • How many times does LUCA Pay try to debit before late payment charges are applied?
  • Are there any late payment charges on failed debit attempts?
  • What is the payout limit per invoice using LUCA Pay?
  • Can I pay back LUCA Pay paid invoices via installments?
  • Is there a cost to use LUCA Pay?
  • Do I automatically qualify for LUCA Pay if I am a LUCA Plus user or do I still need to apply?
  • Do I need to be an existing LUCA Plus subscriber to use LUCA Pay?
  • Do you connect my bank account with LUCA Pay to ensure I have funds to pay back LUCA Pay?
  • If my first application is not successful, can I re-apply?
  • If my application is not successful does this affect my credit rating?
  • If my application is not successful what happens next?
  • Once my application is approved, what happens next?
  • What is the approval process for LUCA Pay and how long does it take?
  • What security checks do you perform to ensure I am a business?
  • What type of ID check and documentation is required to apply for LUCA Pay?
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