In the first instance, please contact the merchant directly regarding any concerns with the product or service.
All requests for returns are subject to the Merchant’s return policy. If the request has been authorised, the Merchant will advise LUCA Pay regarding any cancellation or refund that is applicable to your payment plan.
If you have any further questions or would like to find out more about LUCA Pay, book a meeting with our specialist Leo Huang: https://go.luca.plus/book-meeting.