LUCA+ is a direct e-invoicing platform that synchronises invoices between supplier and customer through direct invoice upload.
If you are not receiving invoices
1. Check the supplying organisation is using LUCA+.
LUCA+ requires access to both supplier and customer accounting solutions in order to capture and synchronise invoices between your software. If the supplying organisation is not using LUCA+, invoices cannot be pulled from their accounting solution when an invoice is sent. Make sure the supplying organisation is using LUCA+ and try again.
2. Check the invoices are addressed to your LUCA+ Linked Email.
Make sure the supplying organisation is addressing invoices to your organisation's LUCA+ Linked Email. Check there are no errors in addressing the invoice to your organisation.
Make your organisation has set the preferred Linked Email within your LUCA+ account. We recommend this the same email used to receive regular invoices within your organisation.
See Linked Email to check or change your organisation's Linked Email.