LUCA Plus is a direct e-invoicing platform that synchronises invoices between supplier and customer through direct invoice upload.
If you are not receiving invoices
1. Check the supplying organisation is using LUCA Plus.
LUCA Plus requires access to both supplier and customer accounting solutions in order to capture and synchronise invoices between your software. If the supplying organisation is not using LUCA Plus, invoices cannot be pulled from their accounting solution when an invoice is sent. Make sure the supplying organisation is using LUCA Plus and try again.
2. Check the invoices are addressed to your LUCA Plus Linked Email.
Make sure the supplying organisation is addressing invoices to your organisation's LUCA Plus Linked Email. Check there are no errors in addressing the invoice to your organisation.
Make your organisation has set the preferred Linked Email within your LUCA Plus account. We recommend this the same email used to receive regular invoices within your organisation.
See Linked Email to check or change your organisation's Linked Email.